Utility Questions
Service Questions
Bill Questions
Payment Questions
Reporting a Problem
Solid Waste Service Questions
Holiday-related Questions
Recycling Questions
Utility Questions

Utility Questions

Who is Marion Utilities?
Marion Utilities is an organization comprised of four individual and independent utilities; Water, Wastewater, Solid Waste, and Stormwater. Although the utilities share common administrative and managerial oversight, by state statute, each division must remain financially independent of the others. Revenues from one utility division may not be used in support of another. Operational and Capital Improvement Budgets for each division are funded independently through revenues generated by the division.​
How is Marion Utilities governed?
The Marion Utility Service Board is the steward of the money that you pay for utility services. These private citizens represent you in determining the future of your utilities and how the money that you pay can best be used to ensure reliable services, both now and for generations to come.​
What are your office hours and how do I contact Marion Utilities?
We are happy to assist our customers in any way we can. Please contact us in the following ways:
Address:
1540 N. Washington St.
​Marion, IN 46952
Customer Service Office Hours: 
Monday, Tuesday, Thursday, Friday | 7:30 a.m. to 4:30 p.m.
Wednesday | 7:30 p.m. to 3:30 p.m.
Phone:
765.664.2391

Email:
info@marionutilities.com
Or go to our Contact Us page for a complete directory and general email form.
How do I apply for a position at Marion Utilities?
We will post open positions on our About Us page under the Careers Tab.
In order to apply for a position, candidates need to contact WorkOne N.E. 850 North Miller Ave., Marion, IN 46952. 
Do you publish public annual reports?
Yes we do! Please see the list below of our annual reports.
2018
Service Questions

Service Questions

What do I need to bring with me to start water service? 
Find this information under Customer Support.
 How do I start, stop, or transfer water service if I am out of town? 
Find this information under Customer Support.
How do I establish a new commercial utility service? 
Find this information under Customer Support.
​What is the latest time I can come in and have utility services turned on that same day? 
​Our cut off time for same day service is noon, Monday through Friday. 
​Do I have to pay the deposit all at once?
Find this information under Customer Support - Deposit Guarantee.
What is a turn-on and go?​
​Water service will not be turned on without an appointment or a signed turn-on and go consent form. A turn-on and go is a customer’s one-time written consent to MMU to activate water service at a requested location without the homeowner or tenant being present. 
​​ How do I know when a boil order is issued?
Customers are notified via a yellow door tag when a boil order is in progress and a green tag notifying customers when the boil order is lifted. Customers may also call MMU Water Department option #5 for updates. 
​​ Why do I have low water pressure in one area of my house? 
Poor water pressure in one area of a house is usually caused by clogged pipes. Try clearing any debris from faucet screens. If that does not help, you can call our office to schedule an appointment with a technician. 
​​Why am I charged sewer for watering my yard?
​Domestic sewer consumption is currently measured by metered water consumption. There is no sewer charge for irrigation meters. 
​​Do you give bill adjustments for filling a swimming pool?
Currently there are no adjustments for pool fills. ​
​Do you give bill adjustments for dripping faucets during the winter months? 
​During inclement weather, the MUSB will consider drip adjustments but they are not guaranteed. The utility may require additional documentation for the consideration of any adjustments
​What can I do to keep my pipes from freezing?
​Insulate all water pipes - especially ones on exterior walls - and secure cracks and openings. Open cabinet doors to allow heat to reach water lines. Also, allowing the faucet furthest from your service pipe to drip will help prevent freezing. Installing an inside shutoff valve will help control leaks.
Bill Questions

Bill Questions

I’m having trouble accessing my account online. Who do I contact for help? 
You can contact our Customer Service Department at 765.664.2391, option 3. 
When is my bill due? 
MMU service is billed monthly, and the due date is located at the bottom section of each billing statement. Account information is also available to customers online through our customer service portal.
Why is my bill so high? I don’t have any leaks.
High water usage can have many causes. Some of these causes can be leaking faucets, busted
pipes, excessive usage, running toilets, summer watering, pool fills and dripping faucets. 
​Do you estimate water usage on your bills? 
​Water meters are usually read every month. However, sometimes bill estimation may be required. Bills that have been estimated will have a notification in the message section of the utility bill. You can also call MMU customer service department to inquire if your meter was read. During inclement weather, the Utility Board will consider estimating usage at their discretion. 
​Do you have budget billing? 
We do not have budget billing presently. We are always striving to serve the community better, and future software updates may allow for budget billing at the customer’s request. 
​How much water is in a hundred cubic foot measure? 
​There are 7.48 gallons of water in each measured cubic foot. 
Payment Questions

Payment Questions

What payment methods do you take? 
Cash, check, money order, cashier’s check, ACH, MasterCard, Visa, and Discover. MMU does not accept American Express at this time. 
​​Will I be charged a fee for paying my bill online?
​There is a $1.00 fee to pay your bill online. This fee covers administrative costs to process your payment.
​How do I make payment arrangements? 
Arrangements may be made by contacting MMU via phone or email. If it is the day of or before disconnect, you will need to contact the office via phone 765.664.2391, option #3. 
Reporting a Problem

Reporting a Problem

How do I report a missed solid waste pick-up?
Please call our Solid Waste Division immediately at 664.2391, option 4.​
How do I contact the Solid Waste Division?
Contact our Solid Waste Division via:
P: 765.664.2391, option 4
E: solidwaste@marionutilities.com
What are the Solid Waste Division hours?
Solid Waste office hours are:
Monday - Friday | 7:30 a.m. - 4:30 p.m.
Solid Waste Service Questions

Solid Waste Service Questions

What Is the Current Rate For Solid Waste Pick-Up Services?
The current rate is $13.80, which includes your weekly pick-up, one 96-gallon toter, and one free large-item pick-up per month. We will provide pick-up for additional APPROVED toters.
What Is My Pick-up Day and Where Is My Pick-up?
Click here to find your pick-up day and the location of your pick-up (alley or street).
​What is the Pick-up Schedule?
Solid Waste is picked up on Mondays thru Thursdays.
I am planning a special event. Do you provide extra toters?
We provide roll-off boxes/toters for events that are sponsored by the City of Marion, Corporations, and Nonprofits. We do not provide extra toters for personal events (i.e. birthday/group parties, etc.). Reserve a Roll-off Box.
Do You Pick Up Yard Waste?
No. Please call the Marion Street Department at 668.4496. If you have yard waste (i.e. grass clippings, leaves, brush, limbs).
​How Do I Schedule A Large Item Pick-Up Appointment?
Please contact our Solid Waste Division at 664.2391, option 4 or email solidwaste@marionutilities.com.
How Can I Dispose of Large Amounts of Trash?
​We have a limited amount of roll-off boxes to rent that may be used for residential solid waste or construction/demolition debris. Complete our online Roll-off Box Request form or you may Print the Request form and email/mail it to our Solid Waste Division.

Rental fees are:
  • 10-yard Dumpster (up to two tons) – $370
  • 20-yard Dumpster (up to four tons) – $490
  • 30-yard Dumpster (up to six tons) – $610
  • 40-yard Dumpster (up to eight tons) – $730
There is an extra $10/day fee for any dumpster needed for more than 10 days. Fees include delivery, pick-up, and disposal.
Holiday-related Questions

Holiday-related Questions

What holidays is Marion Utilities closed?
As a government entity, Marion Utilities honors major holidays. Please download our 2022 Holiday Schedule for a complete list.
Will my solid waste pickup day change during the holidays?
As a government entity, Marion Utilities honors more holidays than a regular pick-up service. Please read the 2022 Holiday Schedule for delayed pick-ups.
Will you pick up my Christmas tree?
No, we do not pick-up Christmas trees. Christmas trees are considered yard waste. Please call the Marion Street Department at 668.4496 to have your tree picked up.
Recycling Questions

Recycling Questions

How Do I Recycle?
Drop off your clean, pre-sorted recyclables at our Recycling Center!
Download our Recycling Center Drop Off Handout or our What's Acceptable/What's Not Acceptable
What Can I Recycle?
Any of the following are commonly acceptable. Please make sure that all materials are CLEANED! Contaminated materials will contaminate other clean materials in the same bag.
  • Office Paper - printer paper, lined paper, envelopes, shredded paper.
  • Other Paper - Newspaper and ads, magazines, soft cover books, white packing paper, junk mail.
  • Books - Hard cover, three ring binders, spiral notebooks (wire and plastic).
  • Cardboard - clean corrugated boxes (staples and tape ok) cereal & food boxes, brown paper bags.
  • Plastics - Separate into three groups: #1s, #2s, #3-7s  -  remove lids, rinse clean. No plastic bags or film, no packing peanuts or styrofoam. Labels are ok!
  • Glass - Bottles and jars only, clear and colored, remove lids and rinse clean. No plate glass or glass cookware. Labels and rings from lids are ok.
  • Metal - cans and lids, separate aluminum and steel, remove lids and rinse clean. Labels are ok.
What Can’t I Recycle?
  • Soiled cardboard or paper (pizza boxes, paper plates, etc.)
  • Batteries
  • Yard waste
  • Electronics
  • Tires
  • Household hazardous waste
  • Light bulbs
Need Assistance?
We're Here To Help.
765.664.2391
​M, T, Th, F | 7:30 a.m. to 4:30 p.m.
W | 7:30 a.m. to 3:30 p.m.