CUSTOMER SERVICE BOOKLET
FAILURE TO PAY: When you move out of your home, you will have 17 days to pay your final bill. If you fail to pay, we will notify you within 30 days for the unpaid balance, and you will be given an additional 17 days to make the payment.
If we fail to notify you to pay the charges within 18 months after the tenant’s final bill date, we will not charge you.
ILLEGAL USAGE: When our water service is not active at a property, but there is usage on the meter, the usage will be billed to you as illegal usage.
DELINQUENT SEWER & STORMWATER ACCOUNTS: Charges for sewer service shall be due and payable on or before the dates shown on your bill. A delinquent charge and any other penalty result in shutting off your water service.[/su_expand]
RENTALS AND NEW SERVICE
If you are a renter or landlord, you will need to bring a lease/renter’s agreement to our office in order to start service.