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Upcoming Holiday: July 4th

Customer Support

Please feel free to send us your questions or concerns using our contact us form. For immediate needs, please call us at 765.664.2391 option #5.

Payment Options

Online

Auto Pay

Our Office

Kiosk

Mail

Walmart

Horner's

Star Financial

Pay Online
Marion Utilities has made it easier than ever to pay your utility bill online and over the phone.

REMINDER:
Credit/debit card payments are subject to a flat $1.00 processing fee which is collected by the Utilities’ e-payment processing agent.

Pay my bill/Login

New Automatic Withdrawl Sign-Up

Please complete the New Automatic Withdrawal Form or download the form and print or email the form to our Customer Service Department.

Pay at Our Office

Address:
1540 N Washington St.
Marion, IN 46952

Hours:
Monday – Friday | 7:30 a.m. to 4:30 p.m.
Wednesday | 7:30 a.m. to 3:30 p.m.
(or use our after hours drop box)

Payment Type:
Credit Card, Check, Cash, Money Order

Pay at Our Drive-up Kiosk

Customers can pay their utility bill 24/7. Here are some reminders when using the Kiosk:

We accept VISA, MC, Normal bank/debit cards
There is a $1.00 fee for using a Credit Card
You will need your Account # or Phone # associated with the account
If your account is delinquent or shut-off, you must notify our Customer Service office that you paid your bill using the Kiosk

Pay by Mail

Address:
Marion Utilities
PO Box 718
Marion, IN 46952

Payment Type:
Check or Money Order

Pay at Walmart

NOTE: Please pay at our main office if you are due for disconnect. Paying at this location may still result in a shut off if your payment is not processed in time.

Address:
3240 Southwestern
Marion, IN 46953

Hours:
Monday – Sunday | 6 a.m. to 11 p.m.

Payment Type:
Cash, Walmart MoneyCard, Pin-Based Debit Card

Pay at Horner’s Butcher Block

NOTE: Please pay at our main office if you are due for disconnect. Paying at this location may still result in a shut off if your payment is not processed in time.

Address:
825 E. 30th St.
Marion, IN 46953

Hours:
Monday – Saturday | 7 am to 9 pm
Sunday | 8 am to 8 pm

Payment Type:
Cash (Bill Statement Required)

Pay at Star Financial Bank

Your account must be current to pay at Star Financial. If your account is overdue then you must pay your bill in person at our Customer Service office. You must present your current remittance stub.

Deposit Guarantee

Application Requirement:

Deposit: $188.40 (total cost of below)

Water | $60
Sewer | $60
Solid Waste | $68.40

However, options are available to customers unable to make the deposit:

You can sign the Credit Check Authorization form on our application. We will consider waiving the deposit if you have a good credit score.

If you cannot make the full deposit then you can pay $70.00. We then will bill the remaining $118.40 on your first bill. If you are facing financial hardship, you can talk to the Customer Service Manager to make special arrangements.

The deposit will be applied to your account after three years if you have a good payment record. You should make sure that your bill is paid on time every month, with only one penalty a year to maintain a good payment record.

Your deposit can be transferred to your new address before the three year period if your final bill at the original address has been paid.

Your service will be disconnected at your new address and your deposit will be applied to the outstanding bill if it is unpaid.

If there is more than one name on the deposit then the deposit will go to the person that has possession of the address of the original deposit.

Billing
Adjustments

If you believe your bill is higher than it should be, contact us about the possibility of an adjustment. If the large bill is caused by a water leak, you may be eligible for an adjustment upon making the repair and providing us with the appropriate documentation. We allow one adjustment due to a water leak in a 12-month-period. Unfortunately, adjustments are not allowed in the following circumstances:

vacant homes
running, sticking, or leaking stools
running, dripping, or broken spigots
water intentionally left running to keep pipes from freezing
leaks resulting from negligence
water heaters in utility closets or living areas

Adjustments are allowed in these circumstances

underground leaks
leaks behind walls
broken pipes in the crawlspace
water heaters in unfinished basements only

While waiting for an adjustment, you are still responsible for paying your water bill. If you are given the adjustment, it will be credited to your account.

Owner
Responsibility

FAILURE TO PAY: When you move out of your home, you will have 17 days to pay your final bill. If you fail to pay, we will notify you within 30 days for the unpaid balance, and you will be given an additional 17 days to make the payment.

If we fail to notify you to pay the charges within 18 months after the tenant’s final bill date, we will not charge you.

ILLEGAL USAGE: When our water service is not active at a property, but there is usage on the meter, the usage will be billed to you as illegal usage.

DELINQUENT SEWER & STORMWATER ACCOUNTS: Charges for sewer service shall be due and payable on or before the dates shown on your bill. A delinquent charge and any other penalty result in shutting off your water service.

Delinquent Shut-Off

If your water services have been disconnected and you need to schedule a reconnection appointment, here’s what you need to know:

If you make your full payment before 11:30 a.m., your service will be reconnected between 11:30 a.m. and 3:30 p.m. the same afternoon.
If you are paying your full payment after 11:30 a.m., your service will be reconnected the next day between 7:00 a.m. and 11:00 a.m.
You may sign verification for a turn-on and go, which allows service to be turned on without you being at the location at a specific time.
If you make a payment online, you must call our Customer Service Office at 765.664.2391, option 3 to schedule a reconnection appointment.

Water Activation Authorization

Toilet Dye Testing

Running water and sticking toilets are the result of leaking, which can greatly affect your water bill. We would like to help you in diminishing your expenses as much as possible. Our Billing Office has toilet dye strips available for your convenience to help you detect a leaky toilet. Please visit the Billing Office during business hours to request these strips.

Check your toilets because they are often running and cannot be heard. The sources of a leak may be due to:

Sometimes the ball/flapper can stick and cause considerably large water and wastewater bill that is NOT adjustable.
The flapper valve and valve seat have deteriorated or corroded.
The flushing arm and chain are not working properly.
The water level in the tank is too high and spills into the overflow tube.
The float arm, ballcock, and/or float ball are corroded.

For answers to questions or more information, please feel free to contact us.

Customer FAQs

Service Questions

What do I need to bring with me to start water service?

Find this information under the New Service tabs.

How do I start, stop, or transfer water service if I am out of town?

Find this information in the Stop or Transfer Service tab.

How do I establish a new commercial utility service?

Find this information in the New Service tabs.

What is the latest time I can come in and have utility services turned on that same day?

Our cut off time for same day service is noon, Monday through Friday.

Do I have to pay the deposit all at once?

Find this information under the Deposit Guarantee tab.

What is a turn-on and go?

Water service will not be turned on without an appointment or a signed turn-on and go consent form. A turn-on and go is a customer’s one-time written consent to us to activate water service at a requested location without the homeowner or tenant being present.

How do I know when a boil order is issued?

Customers are notified via a yellow door tag when a boil order is in progress and a green tag notifying customers when the boil order is lifted. Customers may also call us Water Department option #5 for updates.

Why do I have low water pressure in one area of my house?

Poor water pressure in one area of a house is usually caused by clogged pipes. Try clearing any debris from faucet screens. If that does not help, you can call our office to schedule an appointment with a technician.

Why am I charged sewer for watering my yard?

Domestic sewer consumption is currently measured by metered water consumption. There is no sewer charge for irrigation meters.

Do you give bill adjustments for filling a swimming pool?

Currently there are no adjustments for pool fills.

Do you give bill adjustments for dripping faucets during the winter months?

During inclement weather, the Service Board will consider drip adjustments but they are not guaranteed. The utility may require additional documentation for the consideration of any adjustments

What can I do to keep my pipes from freezing?

Insulate all water pipes – especially ones on exterior walls – and secure cracks and openings. Open cabinet doors to allow heat to reach water lines. Also, allowing the faucet furthest from your service pipe to drip will help prevent freezing. Installing an inside shutoff valve will help control leaks.

Bill Questions

I’m having trouble accessing my account online. Who do I contact for help?

You can contact our Customer Service Department at 765.664.2391, option 3.

When is my bill due?

Service is billed monthly, and the due date is located at the bottom section of each billing statement. Account information is also available to customers online through our customer service portal.

Why is my bill so high? I don’t have any leaks.

High water usage can have many causes. Some of these causes can be leaking faucets, busted pipes, excessive usage, running toilets, summer watering, pool fills and dripping faucets.

Do you estimate water usage on your bills?

Water meters are usually read every month. However, sometimes bill estimation may be required. Bills that have been estimated will have a notification in the message section of the utility bill. You can also call our customer service department to inquire if your meter was read. During inclement weather, the Utility Board will consider estimating usage at their discretion.

Do you have budget billing?

We do not have budget billing presently. We are always striving to serve the community better, and future software updates may allow for budget billing at the customer’s request.

How much water is in a hundred cubic foot measure?

There are 7.48 gallons of water in each measured cubic foot.

Payment Questions

What payment methods do you take?

Cash, check, money order, cashier’s check, ACH, MasterCard, Visa, and Discover. We do not accept American Express at this time.

Will I be charged a fee for paying my bill online?

There is a $1.00 fee to pay your bill online. This fee covers administrative costs to process your payment.

How do I make payment arrangements?

Arrangements may be made by contacting us via phone or email. If it is the day of or before disconnect, you will need to contact the office via phone 765.664.2391, option #3.

HOURS

M–F 7:30am – 4:30pm
Wed close at 3:30pm
Solid Waste Mon – Thurs 8am – 3pm

CONTACT US

1540 N Washington St.
Marion, IN 46952
765.664.2391